Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you confirm that you can form a binding contract with us, are not barred from receiving the Service under applicable law, and agree to these Terms and our Privacy Policy.

If you accept on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Your Account

You must provide accurate information when creating an account and keep it updated. You are responsible for maintaining the security of your account credentials and for all activities under your account.

You must notify us immediately of any unauthorized access or suspected security breach.

3. Subscriptions and Billing

The Free plan costs nothing. Paid plans are billed monthly or yearly in US dollars, by card through Stripe or through PayHere, and renew automatically at the end of each billing period. You may cancel anytime; your access continues until the end of the current period.

Each plan includes limits, such as the number of chatbots, knowledge sources, team seats and AI replies per month. When you reach your monthly AI reply limit, your chatbots stop replying until the allowance resets or you upgrade.

We may change prices with at least 30 days' notice. Price changes take effect at the start of your next billing cycle.

Fees are non-refundable except where required by law or at our discretion.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Upload or generate content that is illegal, defamatory, abusive, or infringes intellectual property.
• Reverse engineer, decompile, or attempt to extract source code of the Service.
• Resell or sublicense the Service without our written agreement.
• Send spam, phishing content, or malware through our chatbot widgets.
• Interfere with or disrupt the Service, servers, or networks.
• Use the Service to develop a competing product.

5. Content Ownership

You retain ownership of all content you upload to the Service ("Your Content"). By uploading, you grant us a worldwide, non-exclusive, royalty-free license to host, process, and display Your Content solely to provide the Service.

You represent that you own or have the necessary rights to upload Your Content, and that its use does not infringe third-party rights.

We own all rights to the Service itself, including our technology, trademarks, and documentation.

6. AI-Generated Content

The Service uses third-party AI models from OpenAI and Anthropic to generate chatbot responses. AI output can be inaccurate or incomplete, even when it is based on your content. You are responsible for the content you provide, for how your chatbot is used on your website, and for checking important information.

If you use your own OpenAI or Anthropic API key, you are also responsible for complying with that provider's terms and for any charges they make.

We do not guarantee the accuracy, completeness, or reliability of any AI output.

7. Confidentiality

Each party agrees to protect the other's confidential information with at least the same care used for its own confidential information, and not to disclose it except as required by law or as necessary to perform under these Terms.

8. Termination

You may cancel your subscription at any time from your billing settings, and delete your organisation or account from the dashboard.

We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in a way that harms us or other users. We will provide notice where practical.

On termination, your right to use the Service ends. We will delete your data, except records we must keep for legal, tax or accounting reasons. You can export your data before deleting your account.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CENODIGITAL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the courts of Colombo, Sri Lanka, except where applicable consumer protection laws provide otherwise.

13. Availability

We work to keep the Service available and reliable, but we do not guarantee any particular level of uptime. We may change or improve features over time.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email or in-product notice before the change takes effect. Continued use of the Service after changes means you accept the updated Terms.

15. Contact

Questions about these Terms: [email protected]. CenoDigital (Pvt) Ltd, Sri Lanka.